Not working since update

I used to be able to watch my local teams here in Washington DC until the update on 1/22/17. Now, no matter what team I try to watch, local or away, it says content not available due to black out. I emailed customer service but they kept asking for my cable login and password. They would not look into until I give them sensitive information. This is unacceptable.

Enock about NBC Sports, v5.0.2